*PetSuites respects your privacy. Personal information will be kept confidential.

Customer Name:*

Customer Address:*

Your Email:*

Phone:

Pet Name/s:*

When was the last time your pet visited PetSuites?*
---Within the past 7 daysWithin the past monthWithin the past 6 monthsOver 6 months

Which PetSuites location did you visit?*
---Cincinnati AirportCincinnati NorthColumbus NorthDaytonIndianapolisLexingtonLouisville

Approximately how many times has your pet/s visited PetSuites?*
One time onlyMore than one but less than fiveMore than 5 but less than tenMore than ten

What type of pet did you bring to PetSuites?*
DogCat

Which services did you use at PetSuites?*
 Overnight Boarding Daycare Boarding Daycare/Groom Package Grooming/Bathing Services Retail Purchase

Overall how satisfied are you with our performance in the areas listed below?

5-Very Satisfied, 4-Satisfied, 3-Somewhat Satisfied, 2-Somewhat Unsatisfied, 1-Very Unsatisfied


A) Cleanliness of Resort  5 4 3 2 1

B) Promptness of Service  5 4 3 2 1

C) Friendliness of Staff  5 4 3 2 1

D) Care given to your Pet  5 4 3 2 1

E) Playtime options available  5 4 3 2 1

F) Grooming Services  5 4 3 2 1

G) Pet Accomodations  5 4 3 2 1

H) Value of Services  5 4 3 2 1

I) Check In Process  5 4 3 2 1

J) Check Out Process  5 4 3 2 1

K) Convenience to Home  5 4 3 2 1

L) Hours of Operation  5 4 3 2 1

M) Staff Knowledge  5 4 3 2 1

N) Overall Experience  5 4 3 2 1

If you were unsatisfied with any of your interactions with PETSuites, please check the area below. Please check any areas that apply.

 Reservation Process Check In/Out Process Customer Service Policy/Procedure Price Pet Related Concern Staff Interaction Grooming Services Other

Please us the box below to describe your concern in more detail.

Did you communicate your dissatisfaction to a manager or other staff member? YesNo

If yes, did the staff person attempt to resolve your problem? YesNo

Were you satisfied with the resolution to your problem? YesNo

Would you like to be contacted regarding your concern by a member of PETSuites Management Team? YesNo

From the list below, please rate what is most important to you when selecting a boarding or grooming resort for your pet? 5 being the most important to 1 being the least important.

A)Cleanliness of Resort  5 4 3 2 1

B)Promptness of Service  5 4 3 2 1

C)Friendliness of Staff  5 4 3 2 1

D)Care given to your Pet  5 4 3 2 1

E)Outdoor time for your Pet  5 4 3 2 1

F)Grooming Services  5 4 3 2 1

G)Size of Pet Accommodations  5 4 3 2 1

H)Price and Value of Services  5 4 3 2 1

I)Check In Process  5 4 3 2 1

J)Check Out Process  5 4 3 2 1

K)Convenience to Home  5 4 3 2 1

L)Hours of Operation  5 4 3 2 1

M)Staff Knowledge  5 4 3 2 1

N)Training Services Offered  5 4 3 2 1

O)Pick-up/Delivery Service  5 4 3 2 1

P)Use your Vet when necessary  5 4 3 2 1

Q)Frequent Customer Club  5 4 3 2 1

R)Daycare Services Offered  5 4 3 2 1

S)Group Pet Playtimes  5 4 3 2 1

Please include any additional comments in Narrative

What additional services would you like to see offered by PetSuites?

How likely are you to use the services of PetSuites in the future? Very LikelyLikelyMaybeUnlikelyVery Unlikely

How likely is it that you would recommend PetSuites to someone else? Very LikelyLikelyMaybeUnlikelyVery Unlikely

Your feedback is very important to us.

Please use the box below to make any additional comments or suggestions.

Thanks for your time.

I allow PetSuites to post my comments on their website or other published materials. YesNo